Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Think about it. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding! The customer support is outstanding.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ProProfs

MAY 3, 2023

Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Easy to share quizzes on social media, websites, and through URLs. Offers AI-based proctoring. Used for education, healthcare, and business assessments.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Easy to share quizzes on social media, websites, and through URLs. Offers AI-based proctoring. Used for education, healthcare, and business assessments.

Education 52

Education Text Analytics CRM Social Media 52