Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. More importantly, your CRM should remove blind spots, enable rich information on the customer, and reduce blind spots and roadblocks.

Technology 55

Technology Technology Data Entry ML 55

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience ML Social Media CX 83

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

Zendesk

OCTOBER 4, 2023

5 components of intelligent automation How can AI automation help employees work more efficiently? Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? What is the difference between AI and intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

VOZIQ

JUNE 7, 2023

It leads to a higher NPS, which, when supported by market research and sentiment analysis, helps you extract insights into your customers’ needs. Instead, you can leverage AI and machine learning to address this issue. The post How To Use NPS As A Strategic Lever To Improve CLV appeared first on VOZIQ AI.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

It leads to a higher NPS, which, when supported by market research and sentiment analysis, helps you extract insights into your customers’ needs. Instead, you can leverage AI and machine learning to address this issue. The post How To Use NPS As A Strategic Lever To Improve CLV appeared first on VOZIQ AI.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

DMG Consulting

AUGUST 3, 2020

During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings. Artificial intelligence, specifically machine learning (ML), is starting to change this and be accepted by users. . The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents. Drive Automation.

CRM 29

CRM B2C Sentiment Analysis Data Entry 29

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

InteractionMetrics

JULY 10, 2023

While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. “…for most [machine learning] projects, the buzzword “AI” goes too far.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. Lessons on building machine learning. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Report: 2019 Live Chat Benchmark Report.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52