Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Fonolo

JANUARY 12, 2023

You probably know at least a bit about AI and automation. They are also popular advancements in automation that employ varying degrees of AI. AI is Personalizing the Customer Experience . Conversational AI (Chatbots). Conversational AI (Chatbots). Sentiment Analysis. Improved agent experience .

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

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AI Artificial Intelligence Machine Learning ML 125

Logicalware

JUNE 13, 2023

Enter Agent Assist: the intelligent customer service solution powered by Conversational AI that empowers agents to deliver exceptional service while leveraging automated capabilities. Harnessing the power of Conversational AI Agent Assist utilises advanced Conversational AI techniques to revolutionise agent-customer interactions.

AI 52

AI Sentiment Analysis Machine Learning Start-ups 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Fonolo

APRIL 18, 2023

Is your contact center staying on top of advancements in AI and automation ? There’s a lot to learn, but these sophisticated new tools can improve your operations in so many ways. Machine learning This type of automation is usually coupled with an AI application. New KPIs offer next-level insights into operations.

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Contact Center Machine Learning Sentiment Analysis Data Entry 81

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. The use of machine learning coupled with Artificial intelligence and automated voice responses in a Contact center also helps the agents assist customers by making the calls interactive. AI Optimizes Contact Centers.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. Let’s dive deeper into the positive impact of explainable AI on customer retention strategies. Neither do all negative sentiments pose equal churn risk.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Fonolo

APRIL 18, 2023

Is your contact center staying on top of advancements in AI and automation? There’s a lot to learn, but these sophisticated new tools can improve your operations in so many ways. You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center.

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Contact Center Machine Learning Sentiment Analysis Data Entry 67

SugarCRM

JANUARY 3, 2022

Customer Data + AI: Creating Personalized, Empathetic Customer Experiences. The challenge is that with the rise of the digital economy, marketers are swimming in copious amounts of customer data to interpret and inform personalized, empathic communications —an unfair match for the human brain without the help of artificial intelligence (AI).

AI 52

AI Sentiment Analysis Artificial Intelligence CX 52

Callminer

APRIL 20, 2018

Machine learning and artificial intelligence (AI) are two technologies that have proven to be much more than passing trends for contact centers. Used together, machine learning and AI empower contact centers to analyze data and use it to make decisions to enhance the customer experience.

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Contact Center Customer Experience Machine Learning Sentiment Analysis 186

VOZIQ

AUGUST 11, 2022

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Why is sentiment analysis important? Revamp customer care.

Sentiment Analysis 40

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty 40

Callminer

MAY 27, 2020

Presented in an easy to analyze format (such as text and data visualizations), this comprehensive customer interaction data supports performance scoring, sentiment analysis, and measurement of key performance indicators across all customer communications channels. that can be automated.

Contact Center 207

Contact Center Sentiment Analysis Machine Learning AI 207

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

VOZIQ

APRIL 26, 2022

We mentioned one way to combat customer churn is through artificial intelligence (AI), where machine learning and customer interaction analytics provide businesses with an accurate perspective on customer behavior and churn tendencies. Unlike traditional analytics software, AI insights can easily scale and develop with data.

AI 40

AI Machine Learning Sentiment Analysis Artificial Intelligence 40

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. By taking stimuli from an external environment, called inputs, machines try to predict the outcome.

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Artificial Intelligence Machine Learning Sentiment Analysis AI 114

TeamSupport

NOVEMBER 6, 2023

But these don’t offer the level of customization, advanced features, and AI-driven insights at the price point that TeamSupport does. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

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Sentiment Analysis Machine Learning AI Touchpoint 59

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

TeamSupport

NOVEMBER 6, 2023

But these don’t offer the level of customization, advanced features, and AI-driven insights at the price point that TeamSupport does. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

Fonolo

FEBRUARY 2, 2023

While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026.

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Contact Center Sentiment Analysis AI Machine Learning 140

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Zendesk

OCTOBER 4, 2023

5 components of intelligent automation How can AI automation help employees work more efficiently? Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? What is the difference between AI and intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data.

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CX Customer Experience Social Media Sentiment Analysis 111

Fonolo

FEBRUARY 16, 2021

Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years. The last year demonstrated that the voice channel isn’t going anywhere. Scheduled Conversations.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

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Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

CSAT.AI

FEBRUARY 27, 2019

I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. The Rise of AI – Artificial Intelligence. AI is already tackling multiple challenges. APIs and AI have worked together too. Enter the Net – The Internet Boom.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . in seconds using machine learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. More importantly, your CRM should remove blind spots, enable rich information on the customer, and reduce blind spots and roadblocks.

Technology 55

Technology Technology Data Entry ML 55

CSAT.AI

MAY 15, 2018

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. AI is changing the current customer service sector, but AI has been around longer than most people realize. We Already use AI. What makes AI different from other helpful machines?

AI 52

AI Artificial Intelligence Customer Service Machine Learning 52

Beyond Philosophy

AUGUST 25, 2022

For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. Triant says the first thing to understand is that AI and machine learning toolsets can create these proactive experiences. So, What Do You Do with This?

Contact Center 147

Contact Center Sentiment Analysis Artificial Intelligence Start-ups 147

Fonolo

JUNE 7, 2018

Four of them include “AI” or “machine learning”, although those terms are being used so casually now, they are almost meaningless. The core value of Accompany is its AI-driven “relationship intelligence platform”. Altocloud claims that “AI and machine learning” are involved in the product, but I’m skeptical.

Machine Learning 79

Machine Learning Sentiment Analysis AI Technology 79