Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. The Jetsons nailed artificial intelligence. The Jetsons nailed artificial intelligence.

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AI ML Machine Learning Artificial Intelligence 52

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

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AI Artificial Intelligence Machine Learning ML 125

Ameyo Callversations

MARCH 2, 2022

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better.

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Contact Center AI Artificial Intelligence Sentiment Analysis 52

CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. How a Conversational AI Interaction Works.

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AI Sentiment Analysis Machine Learning Technology 100

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

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AI Artificial Intelligence Contact Center Machine Learning 52

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

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AI ML Sentiment Analysis Artificial Intelligence 90

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines.

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Contact Center AI Data Entry Sentiment Analysis 65

Zendesk

OCTOBER 4, 2023

5 components of intelligent automation How can AI automation help employees work more efficiently? Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Logicalware

JUNE 13, 2023

Enter Agent Assist: the intelligent customer service solution powered by Conversational AI that empowers agents to deliver exceptional service while leveraging automated capabilities. Harnessing the power of Conversational AI Agent Assist utilises advanced Conversational AI techniques to revolutionise agent-customer interactions.

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AI Sentiment Analysis Machine Learning Start-ups 52

SugarCRM

JANUARY 3, 2022

Customer Data + AI: Creating Personalized, Empathetic Customer Experiences. The challenge is that with the rise of the digital economy, marketers are swimming in copious amounts of customer data to interpret and inform personalized, empathic communications —an unfair match for the human brain without the help of artificial intelligence (AI).

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AI Sentiment Analysis Artificial Intelligence CX 52

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Sentiment Analysis for Chatbot Behavior.

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AI Sentiment Analysis Contact Center Artificial Intelligence 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

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Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

VOZIQ

APRIL 26, 2022

We mentioned one way to combat customer churn is through artificial intelligence (AI), where machine learning and customer interaction analytics provide businesses with an accurate perspective on customer behavior and churn tendencies. It’s now business-critical for brands to upskill and maximize AI’s potential.

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AI Machine Learning Sentiment Analysis Artificial Intelligence 40

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

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AI Text Analytics Predictive Analytics Machine Learning 48

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. Capture, Manage and Analyze Customer Data.

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Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

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AI Sentiment Analysis Artificial Intelligence Start-ups 52

CSAT.AI

MAY 15, 2018

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. AI is changing the current customer service sector, but AI has been around longer than most people realize. We Already use AI. AI has evolved. AI Solves Problems.

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AI Artificial Intelligence Customer Service Machine Learning 52

CSAT.AI

FEBRUARY 27, 2019

I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. The Rise of AI – Artificial Intelligence. AI is already tackling multiple challenges. APIs and AI have worked together too. Predictive pie?).

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Contact Center AI Sentiment Analysis Artificial Intelligence 52

Beyond Philosophy

AUGUST 25, 2022

For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. Triant says the first thing to understand is that AI and machine learning toolsets can create these proactive experiences.

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Contact Center Sentiment Analysis Artificial Intelligence Start-ups 147

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

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Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

TeamSupport

NOVEMBER 6, 2023

But these don’t offer the level of customization, advanced features, and AI-driven insights at the price point that TeamSupport does. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

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Sentiment Analysis Machine Learning AI Touchpoint 59

TeamSupport

NOVEMBER 6, 2023

But these don’t offer the level of customization, advanced features, and AI-driven insights at the price point that TeamSupport does. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

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Sentiment Analysis Machine Learning AI Touchpoint 52

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

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E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Qualtrics

DECEMBER 5, 2018

When we see representations of artificial intelligence in the media, it’s nearly always focused on the more attention-grabbing ways things can go wrong: driverless cars entrapping us ( Minority Report) ; virtual assistants turning on us ( 2001 ); robots enslaving us (literally hundreds of movies). Make use of data already collected.

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AI Artificial Intelligence Machine Learning Sentiment Analysis 37

SugarCRM

DECEMBER 14, 2023

Such tools use artificial intelligence to offer your company a series of benefits: Get full situational awareness of your business and customers based on historical data and customer journeys. Accelerate processes by reducing time, costs, and technical expertise usually required for project-based AI predictive analytics.

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Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Take a look.

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Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents?

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UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents?

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ML Customer Service AI Sports 72

SugarCRM

SEPTEMBER 26, 2019

Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. However, what many people fail to realize is how accessible AI has become for most companies.

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CRM AI Artificial Intelligence Sentiment Analysis 22

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

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Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

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AI Machine Learning Artificial Intelligence Unstructured Data 72

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! Go beyond words.

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AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can also highlight correlations between different data sets that are not visible otherwise.

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SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. Text and Sentiment Analytics. Qualaroo uses powerful AI analysis and research tools to gather feedback and generate insights from it. Best Features.

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NPS Sentiment Analysis Start-ups Customer Feedback 52

Comm100

MARCH 7, 2019

AI and Bots: Are you ready? Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

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Machine Learning Sentiment Analysis Artificial Intelligence AI 55