Execs In The Know

NOVEMBER 1, 2023

Are you ready for an exceptional opportunity to connect, learn, and innovate within customer experience (CX)? Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Early bird pricing is available until February 9th, 2024, at just $999.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52

Execs In The Know

SEPTEMBER 28, 2023

It’s not a simple feat, but cultivating trust among your customers and ensuring they return is one of the most valuable things you can do for your business—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat them.

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

CX Journey

MAY 22, 2015

At the CXPA Insight Exchange in San Diego a couple weeks ago, the keynote speaker for the first day of the event was Derrick Hall, President and CEO of the Arizona Diamondbacks. I wasn't really sure what to expect; was this going to be another Moneyball-type speech? It was far from that! He made us laugh, and he made us cry.

CX 60

CX Construction Touchpoint Customer Expectations 60

Intercom

MAY 4, 2023

Some businesses seem to have mastered the art of exceptional customer service. As customer expectations continue to rise and businesses compete ever more for their attention and loyalty, delivering exceptional service is no longer just a nice-to-have – it’s an absolute necessity. What is their secret? I did that.

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. Customers Expect It. With the fame came a wave of social media engagement.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50