Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. 6 Must-Read Customer Experience Trends in 2019.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Helpt

MARCH 8, 2023

In this article, we will explore the impact of on-shore technical support on customer satisfaction and how businesses can optimize their technical support to improve customer experience. A well-executed technical support strategy can lead to increased customer satisfaction, loyalty, and retention.

Customer Satisfaction 52

Customer Satisfaction Customer Retention Customer Experience Customer Service 52

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. The executives are expected to deliver long-term solutions to improve customer experiences.

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40

CX Journey

APRIL 9, 2015

Arizona Diamondbacks (#21) 28. When it comes to the customer experience, how does that translate? acquisition customer experience customer loyalty customer retention raving fans' Louis Cardinals (#1) 2. San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5.

Sports 64

Sports Gaming Entertainment Customer Retention 64

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50