articles how-to-measure-customer-satisfaction-in-a-call-centre 
Logicalware
APRIL 17, 2024
For contact centres operating within the financial services sector, this has marked a significant shift towards more consumer-centric operations. But what exactly does this mean, and more importantly, how can contact centres adapt to not just comply, but thrive under these new regulations?
Logicalware
JANUARY 19, 2024
Meanwhile, tenants are faced with prolonged wait times for repairs and services, resulting in a noticeable decrease in overall satisfaction. The typical repair process involves a tenant reporting an issue to the contact centre, which then schedules a visit by a field operative.
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Taylor Reach Group
OCTOBER 14, 2020
In the age of Linked In, everyone claims to be an expert and the challenge for most people is how do you tell the real experts from the self-appointed? Do they share their knowledge, through articles, posts, speaking at events? Do they share their knowledge, through articles, posts, speaking at events? Customer Think.
Callminer
MARCH 9, 2020
Scheduling forms the foundation of every successful call center operation. Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. However, call center scheduling is much more complex than most other scheduling concerns.
Shep Hyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Stats About Post-Covid Customer Service by Blake Morgan. Chief on that list is updating customer service efforts.
Hodusoft
JULY 3, 2023
Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. How to calculate AHT? How to calculate AHT?
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Tyler Riddell.
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