Intercom

NOVEMBER 9, 2023

But we’ll let you in on a secret … it doesn’t matter what you sell or who you sell it to, your customers could probably get it somewhere else. It creates customer loyalty, elevates your brand, and propels your business to new heights. It’s not because of customer service teams. Some of them probably will.

Artificial Intelligence 52

Artificial Intelligence Customer Service AI Customer Loyalty 52

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). ChatGPT and Google Bard are the two generative AI products that are getting the most buzz, and businesses want to know which one is best for their needs. What are ChatGPT and Google Bard?

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Intercom

FEBRUARY 16, 2023

Throughout its history, retail has been punctuated by a great deal of technological advancements, and many have been quick to call each a revolution. Before, merchants chose the products and decided where to sell them and how much to charge. I really appreciate you having me on. Consumers never really had much power.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. But we weren’t quite expecting just how quickly the recent advancements in OpenAI’s ChatGPT would unlock new possibilites. Short on time? We can’t say it caught us by surprise.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. In fact, to Fergal Reid, the change in capability that we’ve seen over the last year suggests this space could be “as big as the internet.” He told us things were starting to scale.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

Intercom

DECEMBER 14, 2023

Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast. If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. I’m Liam Geraghty.

AI 98

AI Start-ups Legal Technology 98