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NPS Benchmark for Industries and Affecting Factors

SurveySensum

Company A may have achieved an NPS score of 50 while it might be considered the market leader in size or pioneer in innovation. However, in the finance industry comprising the insurance and banking sectors, the customer expectation would be centered around perfect customer service. Here is how.

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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Make sure your employees believe in your core values. Lastly, make it fun! Kolin Porter. HigherEdGrowth.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

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How Robotic Process Automation is Transforming the Workplace

Transcosmos

Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories with a production line to speed up the manufacturing process. Business and Finance. Customer Service and Support Desk.

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