Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. Intelligent technology. Security and compliance. An evolving workforce.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

DMG Consulting

AUGUST 3, 2020

Interaction analytics (IA) is a highly valuable application for contact centers, with even higher potential for making major contributions to other enterprise departments. The pandemic has changed contact centers in what is hopefully a lasting way. The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

Ameyo Callversations

JUNE 1, 2022

With Conversational AI, NLP and ML companies can understand users’ thoughts and experiences. Several Artificial Intelligence-based solutions can help understand customers better. Conversational Artificial Intelligence has successfully driven all the upcoming generations of customer service.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Intercom

DECEMBER 14, 2023

For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C. It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years. That’s not how ML works. Liam: Fair point. Do you know HAL 9000 by the way?

AI 98

AI Start-ups Legal Technology 98