Ameyo Callversations

JUNE 1, 2022

With Conversational AI, NLP and ML companies can understand users’ thoughts and experiences. For example, if an agent forgets to disclose the necessary information required for compliance, an AI-based program can send a reminder. IS REMOTE WORKING A GOOD IDEA FOR YOUR CONTACT CENTER? DOWNLOAD NOW.

AI 52

AI Artificial Intelligence CX Machine Learning 52

DMG Consulting

AUGUST 3, 2020

Interaction analytics (IA) is a highly valuable application for contact centers, with even higher potential for making major contributions to other enterprise departments. The pandemic has changed contact centers in what is hopefully a lasting way. The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

Zendesk

OCTOBER 17, 2022

More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. An omnichannel support platform that integrates all brands, global contact centers, and support channels into one service solution can help improve the customer experience. Security and compliance.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years. That’s not how ML works. You also need visibility into any security or compliance regulatory things your business or tool needs to abide by.

AI 98

AI Start-ups Legal Technology 98