UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

SugarCRM

SEPTEMBER 26, 2019

Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. Before the age of AI, many companies viewed CRMs as a technology used to store their data. It isn’t creepy.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

SugarCRM

JUNE 16, 2022

But only “17% use AI and machine learning across the function.” With new tools and technology for automated sentiment analysis, AI is now replacing conventional feedback surveys with understanding customer sentiment and responding in real-time, prioritizing human emotions. And it is only getting better.

CX 26

CX Sentiment Analysis AI Machine Learning 26

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 55

Machine Learning Sentiment Analysis Artificial Intelligence AI 55

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. Text and Sentiment Analytics. AI Sentiment Analysis. And not just that. How to analyze your open-ended feedback?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SugarCRM

SEPTEMBER 23, 2019

MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement. Staying on top of trends such as social media, artificial intelligence, machine learning and marketing automation, as well as when and how to use them, can be a risky proposition when done incorrectly.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Hodusoft

FEBRUARY 16, 2024

Easy Integration: The IP PBX system can be integrated easily with CRM Customer Relationship Management (CRM) systems and other business tools for enhanced customer interactions. Redundancy and Reliability: With redundant and failover mechanisms, IP PBXs ensure high availability and minimize downtime, ensuring uninterrupted service.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52