Fonolo

JANUARY 10, 2023

Wondering how to use artificial intelligence (AI) in your call center? There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). On the contrary, it’s an excellent tool to enhance the customer experience and give your contact center a boost.

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning Data Entry 91

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. What is intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. More importantly, your CRM should remove blind spots, enable rich information on the customer, and reduce blind spots and roadblocks.

Technology 55

Technology Technology Data Entry ML 55

Taylor Reach Group

SEPTEMBER 6, 2023

This dynamic coexistence allows AI to augment human capabilities, resulting in a higher level of service delivery. Uniform Service Across Channels One of the longstanding challenges in the contact center industry has been ensuring consistent customer service across various channels, be it human agents, IVRs, or AI chatbots.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly. Optimized Customer Service Operations.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Ameyo Callversations

FEBRUARY 16, 2022

Artificial intelligence and machine learning are slowly becoming conventional territories for several industries. When digital channels are more widely used, the customers also have higher expectations from their interactions with the banks. Enhanced Customer Service. Cost-effective.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

SugarCRM

APRIL 21, 2022

Engaging with a customer service/support agent working remotely is not unexpected. But the new normal customer expectations have adjusted to account for the fact that there may be, for example, a background noise on a call and that a supervisor may need to engage with an agent via Zoom.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29