Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. What is intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Babe Ruth had Lou Gehrig—the list goes on.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Babe Ruth had Lou Gehrig—the list goes on.

ML 72

ML Customer Service AI Sports 72

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. . The time for AI in customer service is now.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Aquire

JULY 1, 2021

Use cases of virtual assistants 7 benefits of conversational technology How to implement conversational AI for customer service. For example, people can ask a question to a pop-up widget (often looking like a robot with antennas) and artificial intelligence will make sure the conversation sounds and feels natural.

AI 125

AI Artificial Intelligence Machine Learning ML 125