Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? Let’s say the customer is interested in determining the factor that effect NPS score. What’s an “engineered category”?

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

VOZIQ

APRIL 14, 2021

While working with our clients, we have seen the transformational effect artificial intelligence (AI) has on customer experience, cost reduction and profitability. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

AI 52

AI ML Machine Learning Artificial Intelligence 52

VOZIQ

APRIL 14, 2021

While working with our clients, we have seen the transformational effect artificial intelligence (AI) has on customer experience, cost reduction and profitability. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

AI 40

AI ML Machine Learning Artificial Intelligence 40

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. its Artificial Intelligence for Predictive Customer Retention?as Offer Optimization Engine automatically matches every at-risk customer with the most meaningful and profitable offer based on predicted risk and the risk drivers.

AI 40

AI Artificial Intelligence ML Engineering 40

Intercom

DECEMBER 14, 2023

And then, all that stuff centralized and now you’ve got search engine and so on. For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C. That’s not how ML works. And as I say, it’s your agent going and navigating that weird internet with all these links and stuff for you.

AI 98

AI Start-ups Legal Technology 98