Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! April: When it comes to technology or accessibility, that’s where we’re just having some fun with it.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Steven Van Belleghem

JUNE 29, 2020

The good news is that every friction is an opportunity for innovation, so my concept of “ friction hunters ” (employees who find and tackle customer frictions) would be extremely relevant here. If you work in healthcare, I would suggest that you try to solve them one by one, as there are a lot of technologies available for that.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? Why Technology Won’t Help You Understand Your Customers. This may surprise you.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

C3Centricity

JANUARY 13, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? Why Technology Won’t Help You Understand Your Customers. This may surprise you.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. The power of automated technology will transform the in-store shopping experience.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. In The Customer of the Future , she outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52