Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. The Contact Center Stack is the principle set of technology that powers successful centers.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

DMG Consulting

OCTOBER 18, 2017

DMG’s 12 th annual edition of this Report provides a comprehensive review and unparalleled analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. The next step for speech analytics is to enter the world of data science.

Text Analytics 48

Text Analytics Contact Center Artificial Intelligence Structured Data 48

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121