Fonolo

FEBRUARY 20, 2019

2018 proved that reputation-damaging blunders are more prevalent than ever, their devastating effects amplified by the related complaints and commentary buzzing on social media. Incorporate Social Listening. Social listening is a brilliant tool to have as a customer service executive in the midst a brand crisis.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres. Consider the emotional state of someone calling in. It’s just reckless hyperbole.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

1 to 1

MARCH 2, 2023

Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots.

CX 26

CX Contact Center Artificial Intelligence Social Media 26

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Aquire

OCTOBER 26, 2021

According to research, only about 2 in 5 people are comfortable with artificial intelligence accessing their employment or family information, and only one third are comfortable with the technology knowing their health or financial information. B2C technology companies knock it out the park with this type of personalization.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams. Content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102