Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! It’s time to test AI’s limits, see what it’s good at doing, and find out where it falls short.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. healthcare market must continue to transform how they interact with consumers if they want to succeed. That’s where conversational artificial intelligence (AI) and automation can help.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Steven Van Belleghem

DECEMBER 6, 2021

Shep Hyken, customer service & experience expert and author of ‘I’ll Be Back’. The other is another way to think about how you measure customer success. The customer’s expectations continue to evolve. Customers are smarter than ever and know what a good CX looks and feels like. It’s what happened yesterday.

CX 123

CX Customer Experience Non-Profits Social Media 123

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. In this race to get consumers’ attention, brands are now reaching customers where they are present. Importance of Contact Center Technology Stack.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Why “it’s all about the long term” What it really means to be customer obsessed. How to start new businesses and create significant organic growth in an already successful company. How a willingness to fail is closely connected to innovation.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. McKinsey and Company, The global case for customer experience in government.

Government 80

Government Customer Service Compliance CX 80

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178