Qualtrics
JULY 18, 2019
But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. Why is it important to close the loop?
Lumoa
FEBRUARY 15, 2021
The leading B2B technology company Outotec uses Microsoft Dynamic to collect customer feedback and use Lumoa to find customer insights from the responses. Some use cases include generating Zendesk tickets after a customer leaves negative feedback, or automatically triggering CRM campaigns.
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PeopleMetrics
AUGUST 7, 2019
Let’s take a hypothetical example where you are the head of CX for a B2B telecommunications company. Here’s one way you can go about building an ROI case with internal data: Determine the customer lifetime value (CLV) for each of your average clients, or the average revenue you can expect from the client—say, on average, $100,000 per client.
PeopleMetrics
FEBRUARY 25, 2022
This complete introduction to CX will review everything you need to hit the ground running: Customer Experience FAQ. Benefits of Customer Experience. CX Management and High-Impact Customers. The Customer Experience Management Process. How to Improve Your Customer Experience.
ClearAction
MARCH 24, 2017
Value chain thinking is extremely valuable in customer experience management. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. See the Applied Materials example: Strategic Action on B2B VoC ).
SurveySensum
JANUARY 18, 2024
With advanced customer experience management tools like SurveySensum, you can take advantage of the super feature survey throttling that will allow you to keep check of your survey frequency and not allow you to send the same survey to your customers again and again. Enter the solution: survey throttling.
ClearAction
APRIL 18, 2020
Customers’ share of budget reductions and churn require costly incentives , loyalty programs, and customer success investments to maintain market share. Accordingly, mature customer experience management can reduce business risk. This is the source of customer experience annuities.
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