Comm100

NOVEMBER 13, 2022

Security and compliance. Selecting omnichannel customer support software begins by evaluating the security and compliance of each platform. Beyond a legal requirement, choosing the best option in omnichannel platform security can help to build trust with your customers. SOC 2 Type II. Founded: 2011.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

CommBox

FEBRUARY 2, 2022

Exceptional customer experience. Faster response to customers. Stronger customer relationships. Saves customer service costs . Get Feedback via WhatsApp to Improve Your Customer Service. How can you make them better if you don’t know what your customers think about your products and services?

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Qualtrics

FEBRUARY 26, 2019

On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple. ” I love B2B, honestly, I love it because it’s a challenge. On encouraging a test-and-learn culture: First of all, test-and-learn is hard.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Intercom, Inc.

MARCH 8, 2018

Today with Empire Selling he’s helping B2B companies drive revenue and deepen customer relationships through digital and social selling training. My first real job was at GE Capital in Australia, and then I moved back to London and joined a company called Complinet, which was a back office compliance software company.

Social Media 186

Social Media Sales Start-ups B2B 186

SugarCRM

DECEMBER 2, 2020

According to CRM.org , “[a] CRM gathers customer interactions across all channels in one place. Managing centralized data helps businesses improve customer experience, satisfaction, retention, and service.” The data within this system is shared information for sales, customer service, and decision-makers.

CRM 29

CRM Data Entry Customer Relationship Management Compliance 29

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. into B2B software. We believe that ongoing engagement is the future of all customer relationships.

Start-ups 118

Start-ups Sales Innovation NPS 118