Lumoa
JANUARY 23, 2018
This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Careful and well implemented text analytics can easily reveal dozens of improvement ideas.
PeopleMetrics
JUNE 4, 2019
Who are your customers? Are they businesses ( B2B ) or consumers ( B2C )? B2B companies usually have a smaller number of customers (typically called “clients”) who often pay a significant amount for products or services, while B2C companies usually have many customers with a lower comparative price point.
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PeopleMetrics
JANUARY 24, 2022
Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. That 20% consist of high-impact customers. Fire away those ad hoc surveys!
SurveySensum
MARCH 15, 2024
Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Sounds too good to be true?
SurveySensum
OCTOBER 11, 2023
It excels in several key areas, including seamless integration capabilities , round-the-clock customer support with an impressive 98% retention rate, transparent pricing, and limitless survey customization options. It offers instant hot alerts on negative feedback aka detractors , allowing you to quickly respond to customer concerns.
PeopleMetrics
APRIL 15, 2015
Choose a vendor who cares about the experience your customers have with your company as much as you do. Pick a partner who can balance capturing insights and revealing actions with positive customer impressions. Do you have text analytics integrated into your system? by Walter Rumsby , CC BY-SA 2.0.
PeopleMetrics
FEBRUARY 25, 2022
This complete introduction to CX will review everything you need to hit the ground running: Customer Experience FAQ. Benefits of Customer Experience. CX Management and High-Impact Customers. The Customer Experience Management Process. How to Improve Your Customer Experience.
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