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AUGUST 30, 2021

In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon. B2B sellers understand they need to change yet face challenges to creating successful digital-first sales experiences.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. But first, a quick perspective on the CX industry. That 20% consist of high-impact customers.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

SurveySensum

MARCH 15, 2024

It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. This helps the user get a detailed report on the issues that can emerge.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. Pros In-built sentiment analysis and text analytics tools Has a huge library of survey questions Advanced targeting based on users’ actions, time, etc.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Confirmit

JUNE 3, 2018

Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Voice of the Customer Voice of the Employee Market Research Featured Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

SurveySensum

OCTOBER 20, 2023

Imagine you have a B2B tool for project management. Analyze the Gathered Feedback Once you’ve collected feedback from your B2B customers, it’s time to analyze it. Use Text Analytics software. Now you must be thinking about how to implement it right? Here are the four steps.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

SEPTEMBER 1, 2023

This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. And not just that, all the feedback is gathered in real-time and can be analyzed in just a few seconds with Text Analytics Tool – giving you top insights to work on. Now what to do with these insights?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Confirmit

MAY 3, 2017

Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Voice of the Customer Voice of the Employee Market Research Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

NOVEMBER 15, 2020

Shortly afterwards, Louise implemented text analytics, enabling them to see, per customer journey stage, and customer type, how actions translate into customer experience. Cromwell were also named a 2020 Confirmit ACE Award winner in the Voice of the Customer and B2B categories. Voice of the Customer Best Practices.

CX 52

CX VOC Text Analytics Voice of the Customer 52

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. But because this comment starts off by doubling down favorably, it could throw some AI-based text analytics off.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Analytics are the Competitive Advantage. Keep customer trends in mind.

Contact Center 140

Contact Center VOC Social Media AI 140

PeopleMetrics

APRIL 15, 2015

Do you have text analytics integrated into your system? A Note to B2B Providers: Text analytics software works best with large volumes of data. Choose a vendor who cares about the experience your customers have with your company as much as you do.

Voice of the Customer 82

Voice of the Customer Net Promoter Score Text Analytics VOC 82

SurveySensum

JANUARY 18, 2024

Advanced features like skip logic, survey throttling, advanced integrations, text analytics , and customized dashboards will help streamline your feedback process and extract actionable insights from survey data. These practices should be avoided and replaced with the best survey practices.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Confirmit

MARCH 13, 2018

If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. B2B organizations should definitely be entering our new B2B category where the judges will be focused on the right elements for you to show off your program to its best.

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

InteractionMetrics

JULY 21, 2020

If you have a very large, consistent data set, consider using an AI-based text analytics tool to classify your verbatims. If your data set is smaller or involves nuanced B2B concepts, use research intelligence to classify verbatim comments in real-time.

NPS 52

NPS Text Analytics Customer Satisfaction Social Media 52

Lumoa

FEBRUARY 9, 2023

By the way, did you know that Lumoa’s analytics is powered by AI? B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Chanice Henry graduated with a BA in Journalism, before diving into the world of B2B editorial focused on property finance.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

InteractionMetrics

JULY 10, 2023

Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. What if you’re a smaller company without that huge dataset?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. For example, B2B and B2C voice of customer programs have several critical differences to understand as you start collecting data. CX metrics and KPIs.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

InteractionMetrics

NOVEMBER 11, 2019

Especially in B2B (although we see this in consumer as well) about 40% of your customers will only share their honest opinions when a third party separates their answers from you. Often, the keys to causality are in the text responses to your open-ended questions. Here, even if you have text analytics, you’ll want to code the data.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

InteractionMetrics

NOVEMBER 11, 2019

Especially in B2B (although we see this in consumer as well) about 40% of your customers will only share their honest opinions when a third party separates their answers from you. Often, the keys to causality are in the text responses to your open-ended questions. Here, even if you have text analytics, you’ll want to code the data.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Chanice Henry graduated with a BA in Journalism, before diving into the world of B2B editorial focused on property finance.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

InteractionMetrics

FEBRUARY 1, 2021

Those of us who work in B2B CX know how different this discipline is from consumer-facing / retail Customer Experience. And unfortunately, there are fewer stats, books, and articles, just less information overall about B2B CX. To kick us off, here are what I see as five special characteristics of B2B customers.

B2B 40

B2B Customer Experience Text Analytics Retail 40

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. By the way, did you know that Lumoa’s analytics is powered by AI? B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

NOVEMBER 6, 2023

For example, you can ask questions about different aspects of your business such as customer support, your B2B product, your website or app, retail, etc. → ‘On a scale of 0-10, how likely are you to recommend us to friends and colleagues based on the quality of our product?’ But this is not the only question to ask in an NPS survey.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. By the way, did you know that Lumoa’s analytics is powered by AI? B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

PeopleMetrics

JANUARY 18, 2022

And over the long run, our tools, customizable surveys, intuitive reporting, and text analytics let you actively generate from your incoming customer feedback. B2B sales and services. Diagnose root CX issues and make concrete, highly targeted operational changes. Telecommunication. Pharmaceuticals and biotech.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

Callminer

FEBRUARY 27, 2019

B2B organizations will want to segment customers by objectives and personas using both explicit (i.e. Even in free text answers to qualitative questions, most text analytics tools struggle to unlock key themes and topics as they rely on more basic keyword analysis. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It is ideal for businesses like B2B, retail, insurance, etc. . When you have too many customer personas and a huge pool of audience, you really need to manage it. It is a highly customizable and adaptable tool. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Confirmit

MAY 29, 2018

” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. Text analytics, through solutions like Confirmit Genius , can make sense of these verbatims and point you in the right direction when it comes to prioritizing actions based on customer feedback.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40