SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. Launch Your First NPS or CSAT Survey – Sign Up for Free 2.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? By the way, did you know that Lumoa’s analytics is powered by AI? So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. But first, a quick perspective on the CX industry. That 20% consist of high-impact customers.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. You can create surveys like NPS , CSAT, CES, etc, by using the in-built survey templates designed for all types of devices, including smartphones.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? By the way, did you know that Lumoa’s analytics is powered by AI? So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Confirmit

NOVEMBER 15, 2020

Shortly afterwards, Louise implemented text analytics, enabling them to see, per customer journey stage, and customer type, how actions translate into customer experience. Since its launch, Louise’s initiatives led to: Dramatic improvements in NPS, CES and CSAT. 11% increase in customer orders.

CX 52

CX VOC Text Analytics Voice of the Customer 52

SurveySensum

OCTOBER 20, 2023

Imagine you have a B2B tool for project management. You can use survey metrics like NPS, CSAT, and CES to ask simple questions. Analyze the Gathered Feedback Once you’ve collected feedback from your B2B customers, it’s time to analyze it. Use Text Analytics software. Here are the four steps.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Analytics are the Competitive Advantage. Keep customer trends in mind.

Contact Center 140

Contact Center VOC Social Media AI 140

InteractionMetrics

JULY 21, 2020

Two things are for sure: 1) companies care endlessly about their NPS survey scores and 2) many tout customer experience as a differentiator. Some closed-loop feedback systems are triggered by low NPS survey scores. If you have a very large, consistent data set, consider using an AI-based text analytics tool to classify your verbatims.

NPS 52

NPS Text Analytics Customer Satisfaction Social Media 52

CX Journey

MARCH 13, 2019

uses regression techniques to predict the impact on recommendation of any particular CX initiative based on the number of customers affected and the importance of the affected journey touchpoints to our recommendation metric (NPS). References to historical improvements in NPS can be useful to rationalise investments. The model ".uses

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

SurveySensum

JANUARY 18, 2024

NPS question 4. Advanced features like skip logic, survey throttling, advanced integrations, text analytics , and customized dashboards will help streamline your feedback process and extract actionable insights from survey data. These practices should be avoided and replaced with the best survey practices. The result?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

InteractionMetrics

JUNE 19, 2020

And Deborah Campbell, VP of insights at Verizon, adds, “It’s not about chasing the number (NPS), it’s about understanding what our customers want and need from us.”. AI-based Text Analytics. But because this comment starts off by doubling down favorably, it could throw some AI-based text analytics off.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Confirmit

MARCH 13, 2018

If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. B2B organizations should definitely be entering our new B2B category where the judges will be focused on the right elements for you to show off your program to its best. We’re all about results!

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. It is ideal for businesses like B2B, retail, insurance, etc. . Effortless and quick to update.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. For example, B2B and B2C voice of customer programs have several critical differences to understand as you start collecting data. CX metrics and KPIs.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

CX Journey

MARCH 13, 2019

uses regression techniques to predict the impact on recommendation of any particular CX initiative based on the number of customers affected and the importance of the affected journey touchpoints to our recommendation metric (NPS). References to historical improvements in NPS can be useful to rationalise investments. The model ".uses

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32