C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? Uncovering these are what will give you a clear competitive advantage. Subscribe on Apple Podcasts to get new episodes as they become available.”. After the mid-year break, most organisations get into their planning phase for the coming year in earnest.

Innovation 48

Innovation Manufacturing Start-ups Customer Acquisition 48

Callminer

APRIL 20, 2018

Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch your contact center ahead of the competition. As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

Inside Customer Service

JUNE 10, 2021

Your heart might skip a beat when you pull into a Buc-ee's for the first time. Note: The following is an excerpt from The Guaranteed Customer Experience. You can download Chapter One to read the rest of the story about Buc-ee’s. Imagine driving cross-country on a road trip. You need gas, and you need to use the restroom. Will there be a line?

Retail 163

Retail Customer Service Customer Experience 163

Totango

JANUARY 8, 2019

And if you’re operating in the highly competitive subscription-based B2B industry, it’s an especially important number. So, one way to become more competitive is to get your churn rate down below this figure. When you’re selling subscription services, how do you measure customer success? First are subscription churn rates.

Start-ups 54

Start-ups Social Media Customer Relationship Management B2B 54

Aquire

MAY 19, 2021

Banking and financial services are traditional, behemoth industries, but even they must march to the beat of progression. There’s something shifting in the financial services industry. The days when lifetime loyalty was a given are gone. This shift has brought new challenges. And the results of that speak for themselves.

Customer Experience Management 105

Customer Experience Management Customer Experience Net Promoter Score Customer Journey Map 105

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Let’s find out what the field professionals actually experience. So, what should we expect in the nearest future?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention.

Technology 223

Technology Technology B2C B2B 223