Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Top 10 B2B manufacturing feedback tools SurveySensum CustomerGauge Hotjar Typeform Freshdesk InMoment Zendesk Jira Service Desk Google Forms Microsoft Forms Conclusion Let’s explore what these tools are here.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

OCTOBER 23, 2017

The following Halloween party games will help you redirect that energy back into the workplace. This helps your team link activities to learning and apply the learning to the workplace. An online superhero test. Send your agents a link to an online quiz that’ll tell which superhero they are most like. Download Now.

Gaming 11

Gaming Customer Service Start-ups Construction 11

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Salesforce is often considered the gold standard for CRM solutions.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Comm100

FEBRUARY 7, 2018

Here are some of the hidden drawbacks of customer engagement tools that providers won’t tell you — and tips on how to avoid them when purchasing your software solution. Watch Out for Key Differences Between Similar Solutions. Here’s a quick glance at the pitfalls to avoid: Stiff Contracts Can Lock Companies In.

CRM 41

CRM Social Media Start-ups Touchpoint 41