blog agent-feedback-putting-pieces-together 
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. If you put your mind to it, you can learn a lot about leadership.
Zendesk
AUGUST 4, 2021
asked Eric Knorr in a piece for InfoWorld. When something goes wrong in the hands of a customer – as it inevitably does – the feedback loop from customer service to product development is almost instantaneous, the message comes through loud and clear, and the firm responds promptly and effectively.”. “Is SaaS the next big thing?”
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SurveySensum
JULY 11, 2023
The agent listened to your complaint actively and answered you by communicating with the delivery person about the status of your product delivery. Within minutes, the agent replied that your product will be delivered today at 4:00 P.M. – With Domino’s Piece of the Pie Rewards program. But, how to do that?
Callminer
AUGUST 6, 2019
Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation. Social media.
Intercom
JANUARY 11, 2024
A colleague and I are working on a series of blog posts about this. I always love to either bolster or start to build up documentation in any team I work with because AI is only as good as the data you put into it. AI goes hand-in-hand with documentation. I’m middle of the road. Camille: Absolutely. I have to be honest.
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations. That’s the power of responding positively to customers’ negative feedback. Does it spell doom for your business? Well, not so fast.
Intercom
MARCH 9, 2023
We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. Only by shipping new features quickly can we get proper feedback, learn from it, and iterate again and again to better serve our customers. So, you also get this great feedback loop by using it in customer support.
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