Callminer

AUGUST 6, 2019

With many potential combinations, picking the right call center tool software is no easy feat. Types of Call Center Software. Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. These details allow for training reps and improving call center performance. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. You can do this by asking about their challenges and expectations in the product demonstration or having a call with a sales representative. Do you know how exceptional customer experience can transform your SaaS journey?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. In fact, companies with engaged employees outperform those without by 202%. No worries, though!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Suddenly, AI is everywhere. How can we successfully integrate AI into our processes? How can we leverage AI in a way that boosts – not hinders – the customer experience?

AI 59

AI Start-ups Education Customer Service 59