Inside Customer Service

MARCH 11, 2021

About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. The survey consisted of questions grouped into 15 categories, ranging from overall satisfaction to leadership, training, and culture. Posting a 7.4

Contact Center 256

Contact Center Customer Feedback Gaming Customer Service 256

Qualtrics

NOVEMBER 18, 2019

Currently Co-Editor of the GreenBook blog, his career started in academia, before becoming the Chief Research Officer at TNS North America. Generic category benefits. So I created a slide with three lines on it where I wrote down their brand name, and I said, ‘That equals to generic category benefits’.

Innovation 36

Innovation Start-ups Technology Technology 36

ProProfs

FEBRUARY 23, 2022

These are some of the questions we answer in this blog post. In places like North America and Europe, the rate of LMS adoption is growing rapidly as there’s a realization of the importance of enhancing the overall online learning experience. Talking of LMS, the global LMS market is expected to grow to $38.10 billion in 2019.

Education 52

Education Start-ups 52

Execs In The Know

FEBRUARY 17, 2023

Example: One multinational retail brand was able to replace their social media triage team by automating the back-office workflows required to sort through the earned content, tagging and assigning functional owners based on the category and level of urgency. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Fonolo

FEBRUARY 13, 2019

The ongoing centrality of the voice channel is a recurring theme on this blog. We have featured content by authors Jacobs and Leggett many times on the blog. In our hang-out last month, we had a great discussion from three industry representatives – one from each of these categories. You can watch highlights here.

Contact Center 57

Contact Center Technology Technology CRM 57