blog ccaas-contact-center-as-a-service 
Hodusoft
JANUARY 3, 2024
Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts.
Logicalware
MAY 18, 2023
As great customer service becomes even more critical for brands, selecting the right CCaaS (Contact Center as a Service) vendor for your business has never been more important. Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar is now live and can be downloaded here.
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Hodusoft
AUGUST 30, 2022
UCcaS, CCaaS, CPaaS - Everything you need to know. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. In this blog, we will get a detailed insight into all these three cloud-based technologies. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.
Comm100
NOVEMBER 15, 2022
The importance of customer service cannot be understated. A positive customer service experience makes 94% of consumers more likely to purchase. With a higher value placed on customer service comes higher expectations too. In fact, 99% of customers believe that companies need to improve their support offering.
Fonolo
NOVEMBER 1, 2017
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner last week. That’s a good reason to revisit a long running theme on the Fonolo blog: the cloudification of the call center. You can read a summary of the panel I was on here: Bringing Contact Centers into the Modern Age ).
Hodusoft
NOVEMBER 29, 2022
Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. That transformed call centers into contact centers. HoduCC – Contact Center Software.
UJET
MARCH 24, 2020
Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The first thing support organizations need to do is trust employees. Network requirements.
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