blog conversational-ai-in-e-commerce 
Uniphore
NOVEMBER 23, 2021
The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Uniphore and Tech Mahindra Partnership.
Hodusoft
OCTOBER 14, 2022
With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.
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SurveySensum
NOVEMBER 3, 2023
In this blog, we’ll explore seven customer service trends for 2024. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.
Execs In The Know
OCTOBER 10, 2022
While omnichannel and multichannel CX both focus on communication across all channels, omnichannel goes the extra step by providing an integrated and optimized customer experience, with conversations seamlessly transferring across channels. E-commerce and online shopping continue to increase in popularity among consumers.
Ameyo Callversations
FEBRUARY 16, 2022
Nearly 90% of bank interactions (internal and external) are automated through AI chatbots. Thus, the role of AI chatbots for the banking system in the coming years will be more significant and ever-expanding. AI Meet FinTech Industry: Role of Chatbots. Additionally, due to chatbots, customer satisfaction has improved a lot.
Execs In The Know
OCTOBER 6, 2022
Global e-commerce sales reached $4.9 Despite staggering inflation, consumer spending has hardly let up. trillion in 2021 and are expected to increase to $7.4 trillion in 2025. It’s a reality many of us have come face-to-face with at some point. And, it appears Gartner is not alone in their prediction. Goodbye Voice; Hello Chat.
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations.
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