blog crisis-communication-tips 
CX Accelerator
JULY 1, 2020
Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Consider questions like: What do customers need to know during this time of crisis?
Myra Golden Media
JANUARY 13, 2021
Yes, my tactics for bringing down the temperature in conversations with customers wok in written communications. I answer the question and give three tips for de-escalating in chat and email in the video below. NEED MORE HELP WITH DE-ESCALATION?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
JULY 1, 2020
Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Consider questions like: What do customers need to know during this time of crisis?
Totango
JUNE 30, 2020
Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Segmentation and Support.
Intercom, Inc.
DECEMBER 21, 2020
The art of marketing in a crisis. Everything just changed: How to keep your customers at the center during turbulent times is based on a talk that our SVP of Marketing Shane gave at SaaStr Summit and details how we thought about adapting our marketing and customer communications in light of the pandemic. Zara Burke, Senior Editor.
Intercom, Inc.
MARCH 25, 2020
We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing. Only proactively communicate with your most active customers.
Totango
MAY 29, 2020
The scale of the current health crisis may be unparalleled, but we have all dealt with the challenge of how to retain at-risk customers before, even if there may be more of them than usual at the moment. Everyone wants to support their customers during this time of crisis–after all, our own futures depend on their continued growth.
Expert insights. Personalized for you.
266 
Let's personalize your content