Uniphore

JANUARY 4, 2022

Conversational AI Platform. Infographics. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Fonolo

MARCH 7, 2023

Today’s customers are a demanding bunch. Even if you provide 24/7 live support, there are many situations where a customer can’t get in contact or doesn’t have the time to wait for an agent to become available. With this in mind, one can read “AI/chatbot” stories more critically. That’s where self-service comes in.

Social Media 87

Social Media AI Technology Technology 87

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 71% of 16 to 24-year-olds think that customer service can be drastically improved by a quick response. Improve Google Search ranking.

Social Media 82

Social Media Education Omnichannel Engineering 82

Fonolo

MARCH 12, 2020

Even if you provide 24/7 live support, there are many situations where a customer can’t get in contact or doesn’t have the time to wait for an agent to become available. Self-service lets users resolve problems without waiting for your response and lightens the load on your customer support team. Use NLP to help categorize topics.

Social Media 118

Social Media Contact Center Omnichannel NPS 118

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Yet, we brought you some stats to reiterate the importance of cultivating a tribe of happy, loyal customers.

Customer Acquisition 83

Customer Acquisition Customer Retention Machine Learning Social Media 83

SugarCRM

AUGUST 31, 2021

Well executed marketing strategies can help you stand out among your competition and sell your products. . And chances are, your blog post section is somewhere at the top. . Below are four ways why blog content is still relevant to your B2B marketing interactions. Add Value and Engagement Opportunities for Leads and Customers.

B2B 46

B2B Social Media Artificial Intelligence B2C 46

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Chat, Messaging, and Customer Service.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62