Execs In The Know

FEBRUARY 12, 2023

From personalization’s inception in the 1980s to becoming a marketing word of the year in 2019, the buzzword has become indelibly etched in every marketer’s lexicon. Personalization has moved from hype to hyper over the years and will take on another remarkable resurgence. Here are some pointers to consider.

Omnichannel 52

Omnichannel B2C CX AI 52

Execs In The Know

APRIL 26, 2023

Organizational transformation is a hot topic for CX leaders and business executives alike. By redefining company culture, improving business processes, and developing innovative strategies, a company can transform into an agile and efficient entity that is better able to adapt to the ever-changing business landscape.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Intercom

AUGUST 2, 2023

In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. Lynn is the Chief Customer Officer of CX consultancy ClearAction. To tackle churn, you need to target the ideal customer profiles, set the right expectations, and engage non-customer-facing groups to address CX challenges.

Innovation 52

Innovation CX Non-Profits AI 52

1 to 1

MARCH 28, 2022

However, in order to attract and retain gigCX workers, especially in a tight labor market, it’s essential to approach engagement and retention with strategies that are customized to fit their needs and interests. Here’s how to engage and motivate a gigCX workforce that delivers exceptional results. adults are current or recent gig workers.

CX 52

CX Contact Center Innovation Customer Satisfaction 52

Customer Bliss

OCTOBER 11, 2016

Mark’s been with Hilton since 2010 — prior to that he was with MarketBridge and PwC — and one of the most interesting aspects of this episode is walking through his career path and ascension within the Hilton brand all the way up to his global position today. Mark was a great guest in that regard. About Mark. Opportunities.

Hospitality 0

Hospitality Hospitality Finance Innovation 0

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JUNE 6, 2019

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Here are 25 brand experience and marketing thought leaders you should be following on Twitter, so you can learn from their wisdom and vision.

Transportation 33

Transportation Entertainment Sports Social Media 33