CX Accelerator

APRIL 1, 2022

After service had been restored, I got a call from a customer. It just so happened to be from a customer to whom I had issued a service credit just a day earlier in hopes of restoring his confidence in our company. I depend on your service to run my business so I need it to work. I don’t want your money. The Fear of Oversharing.

Legal 266

Legal Contact Center Social Media CX 266

Return Customer

NOVEMBER 28, 2018

Everything around us is evolving and so is customer service. It was the customer service. Somewhere during shipping books, Bezos realized his customer base would also love other things being shipped to them. Telegrams first gave way to the telephone which were then made obsolete by smartphones.

Customer Service 124

Customer Service E-commerce Social Media Engineering 124

The Customer Service Blog

JANUARY 15, 2022

Alongside stopping draughts, SSE said people could find "extra heat" by leaving your oven open after you've finished cooking and by having "a cuddle with your pets and loved ones to help stay cosy.” The interesting thing about this incident is that the Ovo boss has actually won praise on social media for the honesty of his apology.

Social Media 52

Social Media Government Manufacturing Customer Service 52

Help Scout

AUGUST 31, 2021

As a customer service representative, you’ll work directly with our customers over email, chat, and phone. As a customer service representative, you’ll work directly with our customers over email, chat, and phone. Reviewing social media and either answering inquiries or routing them to the appropriate internal team.

Social Media 94

Social Media Innovation Touchpoint Start-ups 94

Comm100

NOVEMBER 27, 2017

s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. Here are some examples of the most epic public apologies and apology letters that modern history has to offer, and what you can take away from them. rawpixel.com.

Social Media 120

Social Media Non-Profits Legal Manufacturing 120

Comm100

DECEMBER 8, 2017

Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them. But it’s not just business — saying thanks is an important part of any social exchange. Those who didn’t were socially shamed.)

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52

Intercom, Inc.

FEBRUARY 23, 2022

Marilyn is a customer service and employee wellbeing author, speaker, and coach, and the CEO of Suttle Enterprises, a personal and professional growth training firm. The past couple of years have been … challenging, to put it nicely. We’re stressed, exhausted, overworked, and burned out. Short on time?

Start-ups 118

Start-ups Social Media Education Customer Service 118