Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Or, more terrifyingly, when it’s plummeting into negative territory?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

APRIL 22, 2021

And Digg is an iconic brand, really amazing products in its time. They just don’t know what they should be doing and how they’re being evaluated” As I talk to more and more of these folks, there’s a bit of a crisis where they have two career paths. Will: When I first moved into management, it was at Digg.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Execs In The Know

MAY 2, 2022

Read on to see best practices for reshaping your CX program (or starting your brand new one). So, while you should still look at customer data and survey results, often what seems like a problem is actually negligible in the grand scheme of your customer’s perception of your brand. The more secure and crisis-ready, the better.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

FEBRUARY 17, 2023

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Intercom, Inc.

OCTOBER 17, 2019

For once, the big debate isn’t about the brand of Post-Its or Sharpies. ” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. Next month it’s tagging.

Sales 119

Sales Engineering Start-ups Data Entry 119

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Brands on social media typically send out 23 promotional messages for every 1 response given to their audience. That’s a lot of potential for customer care.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks PR Software to Monitor Brand Across All Media. Dubsado : A client management system designed to help creative entrepreneurs with everything from invoicing to brand promotion. WordPress blogs. Freelancers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42