Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. Customer Insight Platforms Customers often leave behind a trail of valuable crumbs in their digital journeys ripe for exploitation. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2022

And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels. From creating a survey to taking action on the gathered feedback, SurveySensum’s CX team helps you with all of it. End-to-end feedback management.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). It is purpose-built for managing the entire CX management process to drive business growth.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Zonka Feedback

DECEMBER 26, 2023

Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. TL;DR Ditch boring surveys, embrace AI magic!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys. What is customer experience automation? And this coverage extends across multiple channels.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SurveySensum

DECEMBER 14, 2023

With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. 3 CX Metrics So, Is NPS Still Relevant – Yes Conclusion Why NPS is Not a Good Metric? So, streamline your customer journey by simplifying processes. Scroll down to find out!

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 42

Social Media CRM Omnichannel Invoicing 42