CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. First and foremost, it’s absolutely essential in 2021 to be upfront about what you stand for if you ever hope to create a loyal, strong customer base. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Execs In The Know

MAY 2, 2022

As a critical first step to understanding your customers biggest needs and challenges, accurate customer journey (and friction) mapping is essential to triangulating your best-path CX strategy. In fact, 99% of contact centers don’t think their data intelligence strategy currently meets business needs.

CX 97

CX VOC Customer Journey Map Contact Center 97

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. As a result, they reduce the number of incoming calls to contact centers, improving efficiency and reducing operational costs. Why Chatbots? Lower Labor Expenses.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. This leads to clogged queues, frustrated customers, and customer service agents overwhelmed by unnecessary repeat contact. Unfortunately, however, it isn’t that simple.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Some customers may not feel moved to contact your company directly, but that doesn’t mean they aren’t saying anything about you. Increase Customer Loyalty.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Knowledge base software and call center software also come at additional fees.

Social Media 42

Social Media CRM Omnichannel Invoicing 42