blog tag healthcare-customer-service 
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. When you picture customer service training, what key elements come to mind? You should have the ability to create three to five minute lessons for agents to complete in between customer contacts or when there’s downtime.
SurveySensum
OCTOBER 17, 2023
Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?
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Comm100
SEPTEMBER 7, 2017
Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. In your opinion, what makes for great customer service? Download Free.
ProProfs
JANUARY 6, 2022
Customization. Cognitive Services. Unlike off-the-shelf content, where you have no control over what’s included inside, the content you created with training development software allows full customization. You can develop custom training courses and assessments, add engaging quizzes, gamification, and even branding.
Comm100
FEBRUARY 6, 2018
Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?
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