Remove blog tags sales-tips-techniques
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Three ways to help your employees become brand evangelists

Inside Customer Service

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. You might find them in sales, marketing, customer service, operations, or even finance. asked an employee as she approached Sally. They just came in.

Retail 260
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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

In this blog post, we’ll answer all these questions and more. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales. Sales surged , and their stock prices skyrocketed. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business?

NPS 83
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Best Interview Questions and Answers for Hiring Live Chat Agents

Comm100

To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Unfortunately however, the coupon was only available for online purchases—not in-store sales. Download Free.

Sports 44