Inside Customer Service

APRIL 8, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. We're working on ways to Wow our customers." Here's why consistently good is so much better.

Sports 182

Sports Contact Center Retail Customer Service 182

Customer Service Life

JANUARY 18, 2019

This article was originally published on the MaestroQA blog on December 2, 2018. Creating a quality form for your customer service team can be a scary task. At FCR , one of my favorite activities is discussing quality and customer experience with new clients that come on board. What do you call your customers?

Customer Service 80

Customer Service Contact Center Legal Customer Satisfaction 80

Hodusoft

JUNE 14, 2023

Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. All businesses use different strategies to build rapport with their prospects and customers. How to choose the right contact center software for rapport building?

Contact Center 52

Contact Center Omnichannel CRM Customer Service 52

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. Qualified lead: A qualified lead is a prospect that meets certain criteria for being considered an actual paying customer. What’s the Role of Lead Generation in an Outbound Call Center?

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Totango

SEPTEMBER 3, 2021

These meetings can play a crucial role in the overall health and success of your customers, but they can also be very difficult to plan and execute. . These meetings can play a crucial role in the overall health and success of your customers, but they can also be very difficult to plan and execute. . Engaging Customers in a QBR .

95

95

Totango

SEPTEMBER 9, 2022

These meetings can play a crucial role in your customers’ overall health and success. These meetings can play a crucial role in your customers’ overall health and success. In a recent poll, we asked customer success professionals what their top challenges were for performing QBRs. We’ll cover: What QBR meetings are.

Start-ups 18

Start-ups B2B Customer Satisfaction Construction 18