blog ways-to-close-the-customer-feedback-loop-to-prevent-churn 
SurveySensum
MARCH 1, 2024
A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue!
SurveySensum
MARCH 27, 2024
Well, it could be that they are not listening to the voices of their customers properly. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer? This is where customer feedback enters the picture!
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SurveySensum
FEBRUARY 6, 2024
Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Now, you might wonder, “How can cancellation surveys save your customers from leaving?”
SurveySensum
JANUARY 24, 2024
Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.
SurveySensum
NOVEMBER 6, 2023
Bakery A and Bakery B competed to improve customer satisfaction. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. Weeks later, Bakery B attracted more customers, including some from Bakery A. So, what set Bakery B apart? What is NPS?
Zonka Feedback
OCTOBER 1, 2022
Nowadays, most users prefer to use products that they can use easily and smoothly without getting stuck on something and then following a long process of raising tickets and waiting for customer support agents to respond. “ Perfection is not attainable, but if we chase perfection, we catch excellence. ” - Vince Lombardi.
SurveySensum
SEPTEMBER 8, 2023
Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.
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