Shep Hyken

MARCH 15, 2022

Six Ingredients for Transforming Your Business to Thrive. Retail Practice at AlixPartners and the author of The Metail Economy. Top Takeaways: Joel Bines shares the six ingredients for transforming your business to thrive in this Metail economy: curation, customization, category expertise, cost, convenience, community.

Retail 57

Retail Business Consulting Start-ups Technology 57

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. With this book, you can take a peek into the retailing giant’s customer-driven culture. Customer Experience 3.0:

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . SurveySensum can be integrated with your existing technology and tools to create a seamless workflow. It is ideal for businesses like B2B, retail, insurance, etc. . It charges for both “units” and users. How to close the feedback loop?

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Zendesk

JANUARY 26, 2022

Distribution sales: Businesses sell products to distributors who will then sell that same product to the consumer (groceries, pharmaceuticals, Walmarts, etc.). Service sales: Businesses sell services (tangible or digital) needed to run other businesses (consultants, software, etc.). SaaS sales.

Sales 52

Sales B2C B2B CRM 52