Hodusoft

MARCH 1, 2021

Over a period of time, contact centers have evolved drastically. Customer satisfaction has become a key priority for businesses. They are making all the possible efforts to augment the customer experience so that they can build a loyal customer base and enhance their business growth.

Contact Center 98

Contact Center CRM Start-ups Customer Relationship Management 98

Experience Investigators

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM?

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Hodusoft

OCTOBER 26, 2021

HoduSoft aims to bridge the communication gap between customers and businesses to help everyone gain more from human-centric technology. The company’s diverse product line includes: HoduCC- Call and Contact Center Software. HoduPBX- Business Phone System.

Contact Center 52

Contact Center Government Omnichannel Technology 52

Logicalware

MAY 24, 2023

The era of contact centre software With the advent of the digital age, contact centres underwent a profound transformation. Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

JULY 19, 2023

Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Experience Investigators

OCTOBER 17, 2023

This will not only provide a roadmap for implementation but also enable the tracking of progress and the measurement of the impact of CX initiatives on business outcomes. Don’t be afraid of leveraging goals like “Full implementation of a new AI-powered Customer Relationship Management (CRM) system.”

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Hodusoft

MARCH 3, 2022

Also Read: How to Find Best Hybrid workforce Contact Center Software in 2022. Real-time Analytics : A call center software for small business es should provide detailed reports on parameters such as average call hold time, average response time, busiest hours of the day, etc.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52