Ameyo Callversations

MAY 4, 2022

Builds trust and reliability: When customers contact a business, they expect a prompt response. This helps improve customer expectations and experience, which often translates into more conversions and upsells. A reliable customer contact center also enhances customer loyalty and builds trust.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

SugarCRM

APRIL 14, 2022

Imagine getting alerted in real-time about a specific customer who is ready to buy and understanding their intent based on what topics they are reading about on your website and what device they are using to engage with your content. 57% admit their organization struggles to quantify and track churn rate effectively.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

ECXO

APRIL 29, 2024

Imagine a single solution, a magical tool, a secret sauce, that can solve all the challenges related to customer experience in one fell swoop. A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth.

CX 95

CX Innovation Technology Technology 95

Experience Investigators

AUGUST 1, 2023

Here are a few ideas to explore the benefits, challenges, and best practices for integrating AI into your customer experience strategy. (It Understanding the Power of AI in Customer Service AI-powered tools, such as machine learning, chatbots, and generative AI, have already significantly impacted customer service.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Lumoa

FEBRUARY 14, 2024

Against this shifting backdrop, your business needs a clear and consistent CX strategy to hold on to. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Customer Experience 83

Customer Experience ML Social Media CX 83