Intercom, Inc.

JULY 30, 2020

Not only does this free up valuable time for companies to provide the human touch necessary to keep customers satisfied, it means that businesses actually have a decent shot at scaling their revenue instead of their costs. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They were some of the most brilliant engineers I’ve ever worked with, amazing scientists, and they were like, “Make something that people want that is helpful.” We want to do something with them.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

ECXO

JULY 26, 2023

As we mentioned earlier, customers know the value of their data. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. According to McKinsey , organisations that leverage real-time data to personalise customer interactions can achieve revenue and retention by 10 to 30%.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Intercom

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Ready to turn your support function into an engine for growth for your entire business?

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. He is a certified CCXP with expertise in Customer Experience and Service Design.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point.

Start-ups 118

Start-ups Innovation Sales NPS 118