Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

ClearAction

DECEMBER 30, 2017

Here is a brief description of 10 critical business management silos that take a toll on customer experience and its ROI — and what you can do to solve these silos. Solving customer experience silos is what customer experience management is all about. It’s customer-centered business management.

Customer Experience 118

Customer Experience CXM Customer Experience Management Voice of the Customer 118

ClearAction

DECEMBER 30, 2017

Here is a brief description of 10 critical business management silos that take a toll on customer experience and its ROI — and what you can do to solve these silos. Solving customer experience silos is what customer experience management is all about. It’s customer-centered business management.

Customer Experience 75

Customer Experience CXM Customer Experience Management Voice of the Customer 75

ClearAction

MARCH 23, 2015

Governance doesn’t get much airtime in customer experience management conversations and writings. It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies. Just what is it, anyway?

Government 86

Government Customer Experience CXM VOC 86

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Unified-CXM: An Inevitable New Category of Enterprise Software.

CXM 98

CXM Government Start-ups Customer Experience Management 98

ClearAction

MAY 24, 2016

Supplier Management establishes standards for qualifying as a supplier, conducts audits of product at the supplier factory or upon receipt, conducts business management and financial viability audits, provides certification levels to qualifying suppliers, and so forth. Usually the roles are separate.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59