Comm100

FEBRUARY 5, 2018

Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Social Media Software. CRM Software. Live Chat Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina is an expert on this subject.

AI 166

AI Social Media Artificial Intelligence CX 166

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

MARCH 25, 2021

Slogans and social media posts are too easy; consumers want to know what you’re going to do. It’s difficult for a brand to stay silent,” Shawn Grain Carter, professor of fashion business management at the Fashion Institute of Technology told Retail Dive.

Retail 98

Retail Social Media Start-ups CX 98

SugarCRM

APRIL 30, 2024

Recently, generative AI has revolutionized how businesses manage customer relationships with customers. What we'll Cover: From Data Management to AI-Powered Interactions In the past, CRM solutions have focused on managing customer data, tracking sales interactions, and automating marketing efforts.

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

Zendesk

AUGUST 10, 2021

Experience: Entranced by the latest and greatest, these prospects want to be on the cutting-edge of technology. For a lot of prospects, that means connecting over messaging and social media apps. Social media and texting can also be great ways to follow up with missed prospects in a low-pressure way. Healthcare.

Sales 104

Sales Social Media Gaming Start-ups 104