SurveySensum

MAY 14, 2024

Is your database the powerhouse of your business operations? The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. Incorporating predictive analytics means your database isn’t solely operational—it’s strategic.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

TeamSupport

APRIL 23, 2024

Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business. Providing good customer service fosters trust and loyalty among clients. TeamSupport’ solutions simplify business operations, driving success for organizations.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

CommBox

DECEMBER 6, 2023

Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

SugarCRM

AUGUST 1, 2023

Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

Lumoa

APRIL 28, 2024

When it comes to compliance, GDPR is especially important if you are operating within the European Union. For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. This includes up to 3x in KPIs for businesses that put the customer first.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

NOVEMBER 1, 2022

In addition, it plays a key role in customer relationship management. The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty. How to measure FCR?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178