CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Lumoa

APRIL 28, 2024

Similarly, the pricing for Medallia is definitely on the higher side, especially for smaller businesses or organizations with budget limitations. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). But how are we doing it? Discover below!

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. A good FCR is a priority for businesses. A higher FCR rate implies better customer service.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SugarCRM

MARCH 28, 2024

How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies? Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. Manufacturing operations are intricate, complex, and feature long sales cycles. It’s a Wrap!

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114